Vitamix has awesome customer service!

Wow, I’m SO impressed with the Vitamix customer service. I bought a renewed one off Amazon last Feb (2020), and I’ve always questioned if it was working as well as it should. For reference, this is the one I purchased (https://amzn.to/3qUDsC1). And for the record, more than ever I’m on a mission to avoid Amazon as much as possible. It’s definitely worth comparing with the vendor directly and other outlets, sometimes you’ll find that Amazon is even more expensive!

Here’s the post I shared when I purchased the Vitamix in Feb of 2020: I did it… I took the plunge & finally committed to my forever blender, I’m the proud new owner of a Vitamix! While this may not sound that exciting to some, I’ve been wanting one for years. I’m so sick of buying a new blender only for it to conk out on me after 6-24 months. We make smoothies almost daily, and our old blender took forever to blend. We just made our 1st smoothie in our Vitamix, and everyone agreed it was the best ever. We had some heavy whipping cream in the fridge so added that, and it turned out like frozen yogurt, I ate mine out of a bowl with a spoon!!

Fast-forward several months, and I just wasn’t sure it was working like it should. It vibrated really badly on the counter. It kinda’ stalled out after it started blending. I’d turn it up to high after starting it on low and it would shut off as it was getting too warm. After making smoothies one day I decided I should check on the warranty and inquire, this thing was super expensive and I expected it to work with a bit more ease. The pictures in the manual show it making ice cream, and I didn’t feel mine would do that. But I was super nervous because of course the 3m Amazon warranty was up, and did I have to buy it directly from Vitamix to get the extended warranty? I went into my Amazon order and when I clicked on ‘get product support’ it gave me the contact info to contact Vitamix, which was reassuring. I called and they said 20 min wait, so we’ll call you back, which they did in just 10 min. She assured me that they stand behind their product 100%, and asked what the issues were. She spent 20 min on the phone with me giving me some tips to try, and if those don’t work, they pay for me to send it back, they will get to the bottom of it, and pay to send it back. I asked how long their warranty is: 3 years from purchase. I had already had it 6m, and she said: you know, since you haven’t been too confident in it since you purchased it, I’m going to start your warranty today, and extend it by 2 more years for you. I explained how I placed a special emphasis on purchasing made in the USA items, and that I intended this to be my forever blender. She assured me they are still fixing blenders purchased in the ’90’s!!!

Anyway, I’m a huge believer in amazing customer service, and my 20 minutes on the phone with her was so reassuring that my nearly $200 investment was worth it. BTW, it was $189 when I purchased it in Feb, it’s currently $269 (renewed), and new it is $384. She assured me that anything renewed should be exactly as good as new. Made in Ohio. Oh, and her tips made it work much better. I put an anti-slip silicone mat underneath it so it doesn’t vibrate my whole counter. And it was overheating because it is supposed to be turned up to high quickly, I was leaving it on low too long and that was making it overheat. So I left as a VERY happy customer. It was such a great feeling!

Contrast that with my Cuisinart customer service experience: they told me to throw away my 3 year old coffee grinder and buy a new one (that they’d give me a 20% off coupon for 😦 https://ecofriendlymamausa.com/2021/02/24/boycotting-cuisinart-the-search-for-the-last-coffee-grinder-of-my-life/

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