How to get a refund for your Orbit car seat

I wanted to share this. I personally didn’t/don’t own an Orbit, but many Moms in my group do & at least 1 has been successful at getting a refund. You can read this post 1st if you have no idea what this is about, yet ANOTHER TERRIBLE CASE OF GREENWASHING:

From the Mom in my group: Call & demand a refund. Tell them they lied, the only reason you bought it is because they claimed “undetectable” levels on the website. We had a G2, this was roughly 1.5-2 years ago and it tested positive for TDCP ( if my memory serves me right). Call and demand a refund- they send you pre-paid label and a check once they receive the seat.  I went to the store I bought it from and asked for receipt and the rest is on the seat… They send pre-paid label and you mail your seat back; then a couple of days to receive the check…

One report of success: “I just called Orbit and spoke to a representative. She will be sending me an email with a return ship label and other instructions to get the seat back to them and then will send a refund check. I am disgusted!! I thought we were making the right decision when we bought that seat!!